Effective Date: 1 June 2026 | Last Updated: 1 June 2026
Please read these Terms and Conditions (“Terms”) carefully before using any service offered by SKV Travel Companion (“Company”, “we”, “us”, or “our”). By accessing our website, making a booking, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws of India.
SKV Travel Companion provides the following categories of services:
A Booking is confirmed only upon receipt of a written confirmation (SMS, email, or WhatsApp message) from SKV Travel Companion. Verbal confirmations do not constitute a binding reservation.
You must provide accurate pickup/drop locations, dates, times, passenger counts, and contact details. SKV Travel Companion shall not be liable for delays or failures arising from incorrect information provided by the User.
All Bookings are subject to vehicle and driver availability. We reserve the right to decline or cancel a Booking if a suitable vehicle is unavailable, in which case a full refund will be processed promptly.
We recommend booking at least 24 hours in advance. Same-day bookings are accepted subject to availability and may attract a same-day surcharge.
Fares are calculated based on distance, vehicle type, waiting time, tolls, state taxes, driver allowances, and applicable night charges. All Fares are quoted inclusive of GST unless stated otherwise in writing.
We accept UPI, net banking, debit/credit cards, and cash (for select routes). Corporate accounts may be invoiced monthly on agreed credit terms.
Additional charges may apply for: waiting beyond 15 minutes of scheduled pickup, excess luggage, interstate travel, peak or festive-season demand, and requests for specific vehicle models not included in the base booking.
Any fare dispute must be raised within 48 hours of trip completion. Disputes raised after this window may not be considered. Please contact our support team with your Booking reference and a description of the issue.
Travel packages and multi-day tours follow a separate cancellation schedule provided at the time of booking confirmation.
If SKV Travel Companion cancels a confirmed Booking due to reasons within our control, you will receive a full refund within 7 business days, or the option to rebook at no additional cost.
Approved refunds are processed within 7–10 business days to the original payment method. Bank processing timelines may extend this period and are beyond our control.
By using our Services, you agree to:
Any damage to the vehicle caused intentionally or through negligence by a User or their guests will be assessed and charged in full to the User.
SKV Travel Companion is committed to:
We reserve the right to substitute a vehicle of equivalent or higher category if the originally assigned vehicle becomes unavailable due to operational reasons.
To the fullest extent permitted by applicable law:
SKV Travel Companion shall not be held in breach of these Terms for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government directives, strikes, acts of war, or infrastructure failures. In such events, we will promptly notify you and use best efforts to arrange a rebooking or process an appropriate refund.
All content on the SKV Travel Companion website — including logos, brand names, text, images, software, and design — is owned by or licensed to SKV Travel Companion and is protected under applicable Indian intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999. Any reproduction, modification, distribution, or commercial use without prior written consent is strictly prohibited.
Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our Services you consent to the collection, processing, and use of your information as described in the Privacy Policy.
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any grievances regarding our services or data handling may be addressed to our designated Grievance Officer:
All grievances will be acknowledged within 48 hours of receipt and resolved within 30 days in accordance with applicable law.
If you access our Services from the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or the UK GDPR. These rights are addressed in our Privacy Policy. While these Terms are governed by Indian law, we do not seek to limit any statutory rights you may hold under your local jurisdiction.
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts in India. The parties agree to attempt resolution in good faith before initiating formal legal proceedings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable.
We reserve the right to modify these Terms at any time. Updated Terms will be published on this page with a revised “Last Updated” date. Your continued use of our Services following any update constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.