Privacy Policy

Effective Date: 1 June 2026  |  Last Updated: 1 June 2026

SKV Travel Companion (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you use our website or services. It is drafted in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the principles of the General Data Protection Regulation (GDPR) for users in the EEA and UK.

By using our website or services, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Identity data: Full name, email address, phone number.
• Booking data: Pickup and drop locations, travel dates, number of passengers, special requests.
• Payment data: Transaction reference numbers. We do not store full card numbers or CVV codes — payments are processed via PCI-DSS compliant third-party gateways.
• Communication data: Messages, feedback, and enquiries submitted through our contact forms or email.
• Corporate account data: Business name, GST number, authorised contact persons, billing address.

1.2 Information Collected Automatically

• Device & technical data: IP address, browser type, operating system, screen resolution, referring URLs.
• Usage data: Pages visited, time spent, clicks, and navigation paths on our website.
• Location data: Approximate location derived from IP address. GPS-precise location is only collected if you explicitly grant permission through your browser or app.
• Cookies & tracking technologies: Session cookies, preference cookies, and analytics cookies (see Section 7).

1.3 Information From Third Parties

• Mapping and routing data from providers such as Google Maps when you use our booking or route-planning features.
• Payment confirmation data from our payment gateway partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Processing bookings, assigning drivers, sending confirmations and trip updates.
• Customer support: Responding to queries, complaints, and feedback.
• Payments & invoicing: Processing transactions, generating invoices, and managing refunds.
• Safety & security: Verifying identities, preventing fraud, and monitoring for suspicious activity.
• Improvement & analytics: Understanding how users interact with our services to improve performance and user experience.
• Marketing communications: Sending promotional offers, newsletters, or service updates — only with your explicit consent, and you may opt out at any time.
• Legal compliance: Meeting obligations under Indian law, responding to legal process, and enforcing our Terms and Conditions.

3. Legal Basis for Processing (GDPR)

For users in the EEA or UK, we rely on the following legal bases under the GDPR:

• Contract performance: Processing necessary to fulfil a booking or provide a service you have requested.
• Legitimate interests: Fraud prevention, service improvement, and security monitoring, where these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies — you may withdraw consent at any time.
• Legal obligation: Compliance with applicable laws and regulations.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Drivers: Assigned drivers receive your name, phone number, and pickup/drop details to fulfil your booking.
• Payment processors: PCI-DSS certified payment gateways process your payment data on our behalf.
• Technology providers: Cloud hosting, analytics, mapping, and communication service providers who are bound by data processing agreements.
• Legal authorities: Government agencies, courts, or law enforcement when required by law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to the same privacy protections.

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Booking records: Retained for 7 years for tax, legal, and accounting purposes in accordance with Indian law.
• Customer communications: Retained for 3 years from the date of last contact.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Website analytics data: Retained in aggregated, anonymised form indefinitely; identifiable data retained for up to 26 months.

After the applicable retention period, data is securely deleted or anonymised.

6. Cookies & Tracking Technologies

Our website uses the following types of cookies:

• Strictly necessary cookies: Essential for the website to function (e.g., session management). These cannot be disabled.
• Preference cookies: Remember your settings and choices (e.g., language, display preferences).
• Analytics cookies: Help us understand how visitors use our site (e.g., pages visited, time on site). We use anonymised analytics and do not share individual-level data.
• Marketing cookies: Only used with your explicit consent to deliver relevant promotional content.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For EEA/UK users, a cookie consent banner is displayed on your first visit.

7. Your Rights

7.1 Rights Under Indian Law

Under the Information Technology (SPDI) Rules, 2011, you have the right to:

• Review, correct, or update your personal information held by us.
• Withdraw consent for the use of your sensitive personal data.
• Lodge a complaint with our Grievance Officer (see Section 11).

7.2 Rights Under GDPR (EEA/UK Users)

If you are located in the EEA or UK, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention obligations.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing.
• Lodge a complaint: Lodge a complaint with your local data protection authority (e.g., ICO in the UK).

To exercise any of these rights, please contact us at . We will respond within 30 days.

8. Data Security

SKV Travel Companion implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS/TLS encryption for all data transmitted between your browser and our servers.
• Access controls ensuring only authorised personnel can access personal data.
• Regular security assessments and vulnerability monitoring.
• Secure, access-controlled server infrastructure.

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by applicable law.

9. International Data Transfers

Your data is primarily stored on servers located in India. Where we transfer data to service providers outside India (e.g., cloud hosting or analytics providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent protections, to ensure your data receives an adequate level of protection.

10. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete the information promptly.

11. Grievance Officer (India — IT Act 2000)

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021, any grievances regarding data handling or privacy practices may be directed to our Grievance Officer:

• Designated Officer: Privacy Grievance Officer, SKV Travel Companion
• Email:

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, maps, or social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide a more prominent notice (such as an email notification). We encourage you to review this Policy periodically.